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  • happy to provide you with a copy What is the status of my account You can check the status of your account by registering for online account access or you can contact your local branch Can I make online payments Online account management is free safe and secure Once you register for online account access you will have the freedom to make payments when it s convenient for you Make a one time payment Set up recurring monthly semi monthly or bi weekly payment We also offer additional payment options How do I make an online payment Enrolled users of online account management can log in and click the Make a Payment tab and then click on the Pay this Loan button to get started My payment is due today If I make the payment online will it be on time Yes All online payments are posted on the day they are made However the money may not come out of your bank account for 1 3 days How long does it take an online payment to post to my account All online payments are posted on the day they are made However the money may not come out of your bank account for 1 3 days How do I know if a payment has been posted to my account Enrolled users of online account management can log in and click on the My Accounts tab and then click the Account History link to view past payments Can I still mail a payment to CitiFinancial even if I am enrolled in Online Self Service Yes you can still mail your payment with the payment coupon and envelope enclosed in your printed statement Remember to write your account number on the check or money order and make it payable to CitiFinancial How often can I pay my bill using online payments You can make one online payment per day and you can have one online pending not yet processed payment at any given time Can I add multiple payment accounts to pay my bill online Yes Our system allows you to store information for up to four payment sources Can I add my savings account as a payment account to pay my bill online Unfortunately no Only checking accounts can be used to pay bills online How do I remove a payment account When logged into online account management click on the Make a Payment tab and click on the Payment Sources link Select the account you wish to remove and click on the Delete button Can I change or delete a payment if I made a mistake If you scheduled a future payment in advance of your due date you can make changes until 11 59pm ET on the day before your payment is scheduled To change or delete a payment click on the Make a Payment tab and then click on the View Modify Payments link I just made a payment why can t I see it in Account History During periods of scheduled system maintenance your payment may show as a pending payment until processing To view pending payments click on the Make a Payment tab and then click on the View Modify Payments link What if I need to make a payment and the system is down or unavailable If you need to make a payment during a time when the online account management site is down please call or visit your local branch Can I schedule an online payment to post to my account for a future date Yes you can make a single one time payment on the day of your preference Can I have my payment automatically deducted from my checking account Yes When logged into online account management you can set up recurring payments by clicking the Make a Payment tab and then click on the Pay this Loan button to get started How far in the future can I schedule a recurring payment The first payment in a recurring payment stream defaults to the next payment due date You can change your first payment to begin any day before your next payment due date Your first recurring payment cannot begin after the next payment due date I am setting up a recurring payment with a semi monthly or bi weekly frequency Why is my first payment for the full monthly amount due The first payment for ALL recurring payments is the full amount of the monthly payment due to protect you from going interest short on your account Subsequent recurring payments will be paid with the bi weekly or semi monthly amount due Can I make an online payment if I am enrolled in AutoPay Yes you can always make an additional payment online if you are enrolled in AutoPay however you will not be able to set up online recurring payments Where should I mail my payment For accounts in the United States please mail your payment to P O Box 183172 Columbus OH 43218 3172 For accounts in Puerto Rico please mail your payment to PO BOX 70919 Charlotte NC 28272 0919 For accounts in Canada please contact your local branch Why can t I see my Payoff payment in Account History Because of the way Payoff payments are processed the transaction will not show in Account History immediately Your Payoff payment may show as a pending payment until processing To view pending payments click on Payments and clicking on Modify View Payments Why isn t my balance showing as 0 00 after I made an online payment equal to my Payoff amount Because of the way Payoff payments are processed your balance will not reflect your Payoff immediately Your Payoff payment may show as a pending payment until processing To view pending payments click on the Make a Payment tab and then click on the View Modify Payments link I recently paid my account in full Do I need to cancel my recurring payment No Recurring payments are automatically

    Original URL path: https://www.citifinancial.pr/USCFA/frequently-asked-questions.do (2016-01-26)
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  • Payment Options
    you register for online account access you will have the freedom to make payments when it s convenient for you Make a one time payment Set up recurring monthly semi monthly or bi weekly payments AutoPay Advantage Call or stop by your local servicing center to have your monthly loan payment automatically deducted from your personal checking account at the same time every month All you have to do is provide your bank account and routing number and we ll set it up for you In Center Payments Stop by a local servicing center any time during business hours and you can make your payment with cash check debit card or money order Mail Payments Sign seal and stamp You may also mail your check or money order to your local branch or to the address on your monthly statement It s a good idea to mail your payments at least 3 5 business days before the due date to be sure your payment is received on time Phone Payments If your payment is due today or if you are already past due you may choose to call your local servicing center and make a payment immediately over the phone

    Original URL path: https://www.citifinancial.pr/USCFA/payment-options.do (2016-01-26)
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  • we can act quickly to find the solution that s right for you If you contact us early we have more options to help you make your payments So if your financial situation changes please call your local office or the toll free number as soon as possible to take full advantage of the assistance we have to offer Required Information and Documents To determine your need for assistance and options you may qualify for be prepared to present the following information Employment verification Income verification including pay stubs Asset information including savings and checking Monthly expenses including automobile loans and credit card payments Options to Keep or Sell Your Home Include Modification Modification is available to cure the delinquency by modifying the terms of your mortgage to add a portion of the past due amount to the current unpaid principal balance Extending the maturity date of the loan and adjusting the interest rate may also be considered when necessary in order to make the monthly payments affordable Short Sale If you can no longer afford your home and the property s value is not sufficient to pay your loan in full we may be able to accept less than

    Original URL path: https://www.citifinancial.pr/USCFA/CFA/portal/CustCopy.do?content_id=hardship (2016-01-26)
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  • CitiFinancial/CitiFinancial Plus Licensing
    Home Customer Support About CitiFinancial Sign On Overview The Citi Connection Contact Us Branch Locator Manage Your Account Manage payments online View your loan history Change your mailing address Sign On Register Sign in now to Go Paperless Learn More Licensing CitiFinancial Plus is a registered service mark of CitiFinancial Services of Puerto Rico Inc Licensed by the Commissioner of Financial Institutions of Puerto Rico IF 2009 340 CitiFinancial pr

    Original URL path: https://www.citifinancial.pr/USCFA/CFA/portal/SubPage.do?content_id=licensing (2016-01-26)
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  • both online and offline Third parties do not have access to personally identifiable information about online activities over time and across different sites when a consumer accesses the CitiFinancial website The personal information you provide online is held by the CitiFinancial business that maintains your account or is processing your application for a new product or service You can access and or change information in connection with your account by telephoning your CitiFinancial branch or signing on to your account online To protect your privacy proof of identity or other authentication is required Please see our Privacy Notice which we provide to all our customers for a comprehensive explanation of how we collect use and share personal information and what you can do to limit the use and sharing of your information 2 How Do We Use the Information We Collect CitiFinancial uses the information we collect about and from you to manage our business and to offer an enhanced personalized online experience on our site and third party websites The information we collect allows us to Recognize you when you return to our site so we can personalize your experience Process loan payments and transactions Respond to your requests Provide you relevant product and service offers on our site and in other advertising We may also use personal information we have about you such as your email or postal address to deliver advertising to you directly or on third party websites 3 Can You Control Your Information That s Collected and Used Online It s important to note that the information we use about you helps us provide you with products services and experiences that may benefit you You have the ability to control how your non personal information is collected and used online Cookies When you click on a link contained on this site you may leave this site and go to another site maintained by CitiFinancial one or more affiliates or divisions of CitiFinancial or a non affiliated third party Linked sites maintained by CitiFinancial or one or more of its affiliates or divisions may have their own cookie policies Linked sites maintained by non affiliated third parties may have a cookie policy different from that of CitiFinancial and or its affiliates You can control whether to accept cookies or not If you decide to not accept cookies some features and services on our site may not work properly because we may not be able to recognize and associate you with your CitiFinancial account In addition the offers we provide when you visit us may not be as relevant to you or tailored to your interests If you would prefer not to accept cookies you can Change your browser settings to notify you when receive a cookie which lets you choose whether or not to accept the cookie Set your browser to automatically not accept any cookies E Mail When you provide your email address we will use it to send you general notices or important news

    Original URL path: https://www.citifinancial.pr/USCFA/CFA/portal/CustCopy.do?content_id=privacy (2016-01-26)
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  • Citifinancial
    City OR ZIP Code Locate Find A Branch Contact Us Help Home Customer Support About CitiFinancial Sign On Overview The Citi Connection Contact Us Branch Locator CitiFinancial pr Careers Licensing Privacy and Security Terms and Conditions Site Map Affiliated Companies

    Original URL path: https://www.citifinancial.pr/USCFA/CFA/about-citifinancial/CustCopy.do?content_id=terms (2016-01-26)
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  • use calculator About CitiFinancial CitiFinancial Plus History Overview of CitiFinancial s history The Citi Connection CitiFinancial s relationship with Citigroup Community Programs Read about CitiFinancial s commitment to making the communities where we do business better places to live and work CitiFinancial Plus Learn about CitiFinancial Plus CitiFinancial Racing Learn about CitiFinancial s sponsorship of the NASCAR Nationwide Series Find a Branch Locate a CitiFinancial CitiFinancial Plus branch in your

    Original URL path: https://www.citifinancial.pr/USCFA/CFA/portal/CustCopy.do?content_id=site_map (2016-01-26)
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  • Citifinancial
    Account Manage payments online View your loan history Change your mailing address Sign On Register Sign in now to Go Paperless Learn More Need Help Getting Started Call Us 800 995 2274 Contact Us Find a neighborhood branch Sorry Page Not Found The page you are looking for may have been removed had its name changed or is temporarily unavailable Please Try the Following Go to the Home Page Find

    Original URL path: https://www.citifinancial.pr/USCFA/finser/sitesearch/flow.action (2016-01-26)
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